FAQ

Before contacting the customer service department, players can refer to the FAQ sheet in order to find answers to their questions.
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Do I have to be a US citizen to play at the casino

Players are welcome from many countries around the world including the US and Canada. Players from countries who are not yet approved to play at the casino will not be able to access the casino.
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Do I have to deposit a lot of money to benefit from the sign up bonus promotion?

No - the minimum deposit for each stage of the sign up bonus offer is $30 and the maximum is $1000.
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How quickly can I make a deposit at the casino

Deposits can be made instantly as long as the player has money in his account from which he is making the deposit.
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What documents do I need to complete in order to deposit at the casino using my credit card?

The casino has a special credit card authorization form that can be faxed directly to the accounts department with all of the information necessary on it and within hours the transactions will be approved.
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How can I get paid out for my winnings?

In the deposit and banking section of the casino there are specific instructions on how to deposit money at the casino and also how to withdraw. The withdrawal methods include bank wire, bank transfer and cash transfer. Players complete a withdrawal form and choose their preferred method of withdrawal. Withdrawals should be made within three working days of a request being sent with exceptions for minimum amount withdrawals that require special approvals. The maximum amount a player can withdraw per week is $2500. Terms and conditions for withdrawals should be studied before requesting a withdrawal.
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Do I have to join the VIP club?

No, the VIP club is voluntary but it does provide many benefits to the player. These can be seen in the VIP page details.
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Will there be new games?

Yes the casino endeavors to provide new games on a regular basis for its casino players. Many of the new games are introduced with special bonus offers.

Captain Jack Casino
Captain Jack Casino