Customer service and support is available around the clock day and night at the CaptainJack casino. Players can contact the support through a number of different options that include a toll free phone number for US players and Canadians together with a live chat option that links players directly to a customer service representative. There is also a fax number for written queries or an email address where the casino promises a response within 12 hours of receiving the query. With this level of customer service and support, players can concentrate on the games they are playing knowing that they have a full support team to rely on.